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Based on feedback and learning from the limited releases, we continue to make improvements to optimize the user experience for renewing passports online. Since that time, over 500,000 customers have successfully applied online. In August 2022, we expanded the audience to include the public, with controlled availability on a monthly basis to allow for training of employees and to test the system. We launched the limited release of OPR in February 2022 for federal government employees and contractors. Delivering on this promise, we began testing a secure online passport renewal (OPR) option. "We are committed to the President's Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. Is this correct? When will it be back online? Why was it paused and what changes will be made before it's available for use again? and the online renewal system has been put on pause. More from a Department of State spokesperson:ġ.It's come to our attention that people who renewed passports online are now being referred to as "volunteer" who helped "test" the system. Leonard also shared a pro-tip for the shortest wait time on the phone: start dialing just before 8 a.m. The good news for Leonard, she got her passport just in time for her trip thanks to her local congresswoman. The Office of Passport Services doesn't call it a backlog, by the way, but "an elevated level of work." "We are projecting that those times are going to get longer," he said. Department of State's website at a warning: Passport Services does not expect the situation to improve any time soon. Additional information and forms are available on the U.S.Hours: Monday-Friday, 6 a.m.-midnight eastern time If you need your passport within 14 days, call the U.S.For children under the age of 16, both parents must be present or have a notarized consent form from the absent parent, as well as a front and back copy of the parent's driver's license.All applicants, even minors, must appear in person.You must be able to pay with check or money order. For passports, we cannot accept credit or debit cards as a form of payment.If you apply for the passport book and passport card at the same time, you pay one acceptance fee only.Customers who have a life-or-death emergency or urgent travel within three business days, should get more information at.The other payment is an acceptance fee for the City of Seattle.Īdd $19.53 for optional express mail delivery. We will collect two separate payments with each application.(See list of qualifying identification documents on the website.) Passport photos are 2 inches by 2 inches, with a white background. Hospital certificates, photocopies and keepsake certificates are not accepted.

Children under 16 must always submit an original birth certificate, even when renewing and submitting a previous passport. These will be returned to you, in a separate envelope, around the same time you receive your new passport. passport or an original certificate of naturalization.

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